Maintenance system

The Maintenance System Integration service connects OT Backup to a maintenance system. It currently supports Maximo and provides two main processes:

Synchronizes maintenance-system equipment with OT Backup equipment.
Converts supported OT Backup alerts into maintenance-system work orders.

How it fits together

flowchart LR
   MaintenanceSystem[Maintenance system equipment] <--> Integration[Maintenance System Integration]
  Integration <--> Equipment[OT Backup equipment]
  Alerts[OT Backup alerts] --> Integration
   Integration --> WorkOrders[Maintenance system work orders]

Documentation

Page	Audience and purpose
Integration configuration	Client IT: configure the OT Backup connection, schedules, safety controls, and provider selection.
Equipment synchronization	End users and client IT: understand matching, create/restore/update behavior, cleanup, and safety controls.
Field mappings	Client IT: define which values move between systems and which system has authority.
Providers	Client IT: configure provider-specific connections, data models, alerts, and migration.
Operations	Client IT: deploy configuration, handle secrets, and monitor audits.

Before enabling the integration

Configure and validate both OT Backup and maintenance-system connections.
Select the intended provider data model and source scope.
Review all field-mapping directions and authorities.
Keep SynchronizationSafety:RequireNonEmptySource enabled until the source scope has been verified in the target environment.
Test one representative synchronization and one controlled alert work order before normal operation.

The service validates configuration and checks both connections before its synchronization and alert workers start.